Refund policy

Return & Refund Policy

At Naga Eyewear, we take pride in the quality of our products and aim to deliver eyewear that meets your expectations.

❌

No Returns or Exchanges

Due to the customized nature of our products and hygiene considerations, we do not accept returns or exchanges for any items once purchased.

✅

Returns for Defective or Damaged Products Only

We will accept returns or issue a refund only if:

  • The product is received in a damaged or defective condition

  • You notify us within 3 days of receiving the product

  • You provide clear photo or video evidence of the defect/damage

To initiate a return for a defective item, please contact us at +918256972806 with:

  • Your order number

  • Photos or video of the defect

  • A brief description of the issue

Our team will review your request and respond within 48 hours.

💡 Notes:

  • Frames with lens prescription errors due to incorrect input from the customer are not eligible for return or refund.

  • Damage caused by mishandling or accidental breakage is not covered.

  • All eligible refunds will be processed to the original payment method within 7 business days after the return is approved.

 

For further assistance, reach out to us at:

8256972806