Shipping policy
Shipping Policy
Effective Date: 21/5/2025
Thank you for shopping with Naga Eyewear. Below is our shipping policy to help you understand how and when your order will arrive.
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Order Processing Time
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All orders are processed within 2–4 business days after payment confirmation.
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Orders placed on weekends or holidays will be processed the next working day.
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Custom lens orders may take slightly longer based on prescription complexity.
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Shipping Timeframes
We currently ship across India.
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Standard Shipping (Pan India): 4–7 business days
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Northeast India Deliveries: 2–5 business days
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Designer Frames with Prescription Lenses: 5–9 business days (processing + shipping)
📌 Note: Delivery time may vary due to location, courier partner, or unforeseen delays.
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Shipping Charges
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Free Shipping on orders above ₹3000
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A flat rate of ₹100 is charged for orders below ₹3000
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Order Tracking
Once your order is shipped, you’ll receive a tracking number via email or WhatsApp. You can track your package in real-time through the courier’s website.
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Delivery Partners
We work with trusted logistics partners to ensure timely and secure delivery, including:
Delhivery, Blue Dart, Ekart, and other regional services.
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Delays & Issues
If your order is delayed beyond the estimated time:
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Contact us at 📧 nagaeyewear@gmail.com or 📱+918256972806
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We’ll coordinate with the courier and assist you promptly
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Damaged or Lost Packages
If you receive a damaged package or your order is lost in transit:
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Notify us within 3 days of receiving (or expected delivery)
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Provide clear photos (if damaged) and your order ID
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We will arrange a replacement or refund as per our Return & Refund Policy
💬 Need Help?
For all shipping-related queries, reach out to our team anytime:
📧 nagaeyewear@gmail.com
📱 +918256972806